Every dealer deals with them — people who enquire, book viewings, and never show up. Or those who make ridiculous offers.
Some strategies that have worked:
- Pre-qualify leads with a quick phone call before booking viewings
- Request a small deposit to hold a viewing slot (refundable)
- Be upfront about pricing in your listing to filter out lowballers
- Use the VanFinder enquiry system to keep communication recorded
Red flags to watch for:
- Won't provide a phone number
- Wants to pay by unusual methods
- Pressure to complete quickly without viewing
- "Can you deliver 200 miles for free?"
How do you handle it? Let's share strategies that actually work.